9 months ago
September 4, 2020
Pro Guide: ISO and Quality Management for Language Service Providers
Slator’s 36-page ISO and Quality Management Report for Language Service Providers (LSPs) is the ultimate resource for any LSP that has not yet been certified in one of the top five International Organization for Standardization (ISO) standards for language services.
We analyze ISO certification patterns for the top five standards across the 140 LSPs in the Slator 2020 Language Service Provider Index (LSPI) by segment so you can benchmark your current levels of certification against your competition.
- ISO 9001:2015 for quality management systems
- ISO 17100:2015 for translation services
- ISO 27001:2013 for information security systems
- ISO 18587:2017 for post editing of MT
- ISO 13485:2016 for quality management systems for medical devices
The report also highlights the five main benefits that ISO certifications can bring to your business — from financial benefits and increased service quality to competitive advantage and business resilience.
The quick guide section tells you what you need to know about the top five certifications, giving you key information and insights in a nutshell to help you determine which ISO certifications are most relevant to your business and why.
Our comprehensive roadmap to the practicalities of gaining ISO certification — including a cost and timeline analysis — will help you weigh the pros and cons of certification and guide you through the full process: from obtaining a copy of the standard and selecting a certification body to the moment you hang the ISO certificate on your wall (or website).
And, if you’re already certified but not yet seeing tangible benefits, our three-page Quality Management cheat sheet is packed full of ideas on how to gear your quality management (QM) systems toward maximizing the value of your ISO certifications.
Please contact Slator if you prefer to purchase the report via invoice.
The report can be used as a standalone resource for LSPs and is best read alongside Slator’s flagship 2020 Language Industry Market Report. Slator Research is available in pay-as-you-go or to subscribers of Slator’s Annual Research or Strategy Packages.
Don’t miss out on the two other guides in Slator’s Pro Guide series: How to Run a Translation and Localization RFP and Sales and Marketing for Language Service Providers.
Table of Content
|Top 5 Standards for LSPs||5|
|Suss out the competition with Slator’s analysis of the most popular standards among 140 leading LSPs by market segment and geography.|
|5 Key Reasons to ISO Certify||9|
|From increased revenues to enhanced quality and customer satisfaction, find out why nearly 75% of the leading LSPs have at least one ISO certification.|
|Management Systems vs. Language Services||13|
|Unsure where to begin? These insights into the key differences between management systems standards and language services standards will help you decide which ISO standards are best suited to your LSP.|
|ISO Standards Quick Guide||16|
|Get actionable insights on ISO certification in these five one-pagers, which will guide you through the top ISO standards for LSPs.|
|How to Obtain ISO Certification: A Step-by-Step Guide||21|
|Ready to forge ahead with certification? Find out how with this planning-to-certification roadmap featuring insights on timelines and costs.|
|Quality Management: How to Maximize the Benefits of your ISO 9001 Certification||31|
|Discover how to use your ISO 9001 learnings to make Quality Management work for you: achieve increased productivity, reduced costs, and enhanced customer satisfaction.|
|An expanded list of ISO certifications relevant to LSPs, for your perusal and exploration.|
How to Use This Report
Slator’s easy-to-digest Pro Guide on ISO and Quality Management Report for LSPs offers the very latest industry and data analysis, helping you understand the ISO standards that are important to the language services industry and make an informed business decision as regards ISO certification and quality management.