100 Days: How SDL’s New CEO Plans to Stop Self-Harm and Start Growth

SDL is on a charm offensive with the investment community. Going beyond regulatory obligations, the UK-based language service and technology provider published not only the standard interim report for the first six months of 2016, but also a fairly detailed slide deck and recording of an analyst call.

Chairman David Clayton’s relief at handing over day-to-day operations to SDL’s new CEO Adolfo Hernandez was palpable. “It gives me great pleasure that my title now resumes [as] non-Executive Chairman,” Clayton quipped at the beginning of the analyst call.

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SDL does have some work to do to keep investors happy. Since announcing Hernandez’s appointment as CEO, the company’s stock has barely budged. SDL shares are up some 37% over the last three years, but shares still trade down more than 40% from the record high set at the beginning of 2012.

“It gives me great pleasure that my title now resumes [as] non-Executive Chairman”—SDL non-Executive Chairman David Clayton

On the Road

Hernandez’s update to analysts from brokerage houses Numis, Panmure Gordon, Citigroup, Investec, and Jefferies was cautious.

“One of my first priorities is stopping the self-harm,” the CEO said. Since taking over the reins, Hernandez has restructured the executive team, appointed a global leader for Sales and one for Delivery, and stressed that he is on board with the decision to sell the company’s loss-making, non-core businesses.

Hernandez did not spend his first 100 days holed up in boardrooms. He told analysts that he had hosted 22 town hall meetings, and met 100% of the salesforce and most of the delivery teams.

Hernandez Shuffles C-Level

Asked by Panmure analyst George O’Connor if he is “done with C-suite changes,” Hernandez said that, in the C-suite, one is never done with changes, but added that he likes the team they put together.

According to an SDL spokesperson, to whom Slator reached out for comment, Hernandez’s new leadership team is as follows:

Adolfo Hernandez – Chief Executive Officer
Allan Hall – Chief Revenue Officer
Silke Zschweigert – Chief Delivery Officer
Thomas Labarthe – EVP Business Development
Peggy Chen – Chief Marketing Officer
Betsy Fallon – EVP Global Client Services
Peter-Paul Houtman – EVP Technology
Massimo Ghislandi – EVP Translation Productivity
Dominic Lavelle – Chief Financial Officer
Azad Ootam – Chief Transformation Officer
Roddy Temperley – Chief HR Officer
Jean-Pierre Dekker – EVP Strategy

In addition to the appointments of Azad Ootam and Thomas Labarthe, the new executive team shows a major reshuffle among senior executives. Allan Hall, previously EVP of Sales and Operations at SDL’s Global Content Technologies unit, is now the sole sales leader as Chief Revenue Officer. Silke Zschweigert, previously EVP for Europe and South America, now runs global delivery as Chief Delivery Officer.

Hernandez promoted San Francisco-based Peggy Chen from VP Marketing to Chief Marketing Officer; previous VP Marketing for Trados, Massimo Ghislandi, to EVP Translation Productivity; and brought back previous COO Jean-Pierre Dekker, who had left the company in early 2015, as EVP Strategy.

Flat Financials

The least exciting part of the interim announcements were the financials. Revenue from continuing operations (i.e., excluding “non-core” campaign management, social media monitoring, marketing analytics, and Fredhopper, which are up for sale) for the first six months of the year was essentially flat at GBP 120.4m (2015: GBP 120.7m), as were total revenues at GBP 133.7m (2015: GBP 133.9m).

Pre-tax profit from continuing operations was GBP11.6m (2015: GBP 11.4m) with a total pre-tax profit of GBP 9.5m (2015: GBP 9.3m) from combined continuing and discontinued operations.

Broken down by the unit, the chart shows language services is slightly down, while language technology is slightly up. For profits, SDL still relies heavily on services with technology roughly at break even and the global content business contributing just over GBP 2m. SDL interim

In terms of regions, SDL’s language services unit performed well in the Americas, up 14% and generating GBP 25.9m in the first six months. At GBP 40.8m, Europe was down significantly by 7%, apparently largely due to the loss of Microsoft. Asia, meanwhile, also contracted by 13%, generating just over GBP 8m.

Regarding the sale of the non-core units, Chairman David Clayton said they are in the process with separate buyers for each of the three units and should be able to complete the deals within the year.

Housekeeping

With both the stock and financials treading water, investors were keen to hear Hernandez’s plan to bring SDL back on the growth trajectory. First, though, Hernandez started with what he described as low-hanging fruits.

Adolfo Hernandez

Adolfo Hernandez

Ironically, perhaps, for a company that sells the dominant translation productivity software, he disclosed that there are a lot of “very manual processes” at SDL.

Hernandez looks to automate project management and admin tasks to “free up our translators to do more translation.” The SDL spokesperson assured Slator that additional automation will not result in staff cuts.

Going against the age-old trend of ever-increasing outsourcing, Hernandez wants to bring more translation work in-house. He pointed out that outsourcing translation at SDL can sometimes be twice as expensive.

Where’s the Growth?

Hernandez estimated the market for SDL to be around GBP 15bn, broken down into what he called standard language solutions (GBP 7–8bn), premium verticals (GBP 5–6bn), premium transcreation (GBP 1–2bn), and automated translation (GBP 200–300m); and he explained in detail why SDL must compete in all segments.

Growth is meant to come from strengthening SDL’s existing businesses (auto, manufacturing, government, etc.), entering new verticals such as life sciences, and better selling machine translation.

Hernandez also wants to build out the company’s position in China, leverage SDL’s existing natural language processing technology (“We are using it for machine translation, but could we use it for something else?”), and make “transformative acquisitions.”

In a nutshell, the CEO looks to widen margins by streamlining processes, chasing revenues in growth verticals, and better leveraging the company’s existing tech stack and global footprint. Nothing visionary, but probably what SDL needs after its failed foray into #CX.

Florian Faes

Co-Founder of Slator. Linguist, business developer, and mountain runner. Based in the beautiful lakeside city of Zurich, Switzerland.