Intento Machine Translation Hub for ServiceNow for a Language-inclusive Workspace

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February 28th, 2023, San Francisco, CA – Intento has announced the launch of the Machine Translation Hub for ServiceNow, available for all ServiceNow users via its AppStore. The application helps enterprises scale global operations by building a seamless, language-inclusive workplace.

Language accessibility and inclusion make everyone in the company feel included, providing more support and growth than any dollar ROI can offer. A Forbes Insights survey says that 80% of workers become more productive when communicating in their native language–even if they’re fluent in English. Plus, the US Occupational Safety and Health Administration states that work accidents caused by the language barrier are reduced by 25%.

With improved source quality, automated post-editing (including tone of voice, consistent terminology, gender control, and other custom features), and direct access to 40+ machine translation engines, enterprises get the best possible machine translation, achieving 98% user acceptance. Machine Translation Hub for ServiceNow was developed with Dynamic Translation enabling a multilingual experience for articles, chats, activity streams, and forms used in Employee Portal, Agent Workspace, and many other ServiceNow applications.

In addition to improved cross-team communication and employee satisfaction, enterprises can save up to 80% of their budget by storing and reusing repetitive content and analyze the business impact of a language-inclusive workplace with clear-cut analytics. “We are excited to launch the Intento Machine Translation Hub for ServiceNow, an app that will transform the way employees and managers work in ServiceNow, from IT support teams to Service Desk and beyond,” said Konstantin Savenkov, CEO of Intento. “By leveraging the latest advancements in Machine Translation, we’re giving companies a comprehensive solution to reduce communication errors, streamline collaboration between teams, and generate a more positive and engaging work environment for all employees.”

About Intento

Intento enables global companies to translate 20x more on the same budget and makes their customer and employee experience instantly multilingual in 450+ languages through Machine Translation and AI. Intento Enterprise MT Hub augments best-of-breed Custom NMT platforms with source quality improvement, automatic post-editing and translation quality estimation. It integrates with existing software platforms, such as Salesforce, ServiceNow, and Translation Management Systems, to share MT/AI models across the enterprise and improve them based on feedback.