Position Summary | Responsible for managing, coordination, scheduling, and completion of client projects by performing the following duties |
Essential Duties and Responsibilities | ·    Organizing and coordinating translation/localization projects ·    Working with linguistic assets (TM, TBs, style guides) ·    Exercising excellence in customer service ·    Providing scheduled on-call support ·    Ensures total client satisfaction on output quality and project completion schedules. ·    Participates in resolving problems across various functions and processes, meets deadline and maintains profit margin per work order. ·    Works closely with other key teams/team members such as business development, production, DTP, QC/QA, accounting, etc. ·    Responsible for vendor management of assigned independent contractors. ·    Performs all work in accordance with the relevant procedures. ·    Plans each project schedule and necessary resources to meet customer deadlines. ·    Allocates and confirms project resource availability. ·    Negotiates rates with translators and other contractors/vendors to ensure project completion within budget. ·    Ensures gross margin targets are maintained on each project. ·    Tracks the project schedule status to ensure that project deadlines are met. ·    Implements Translation Memory and any other applicable technology. ·    Ensures proper QC/QA of the project. ·    Communicates with the client regarding project status and any project related issues (ex. questions from translators, etc.). ·    Reviews incoming vendor invoices and other job related expenses to assure accuracy. ·    Closes jobs and archives files, while ensuring the utmost accuracy. ·    Prepares project reports for management, clients, or others. ·    Improves on a continuous basis, professional skills and industry knowledge. ·    Performs any other duties delegated by the Department Manager, Operations Manager and the President. ·    Provides scheduled after-hours on call support |
Education/Experience | ·    Fluency in spoken and written English language ·    Fluency in a second language (spoken and written) ·    Excellent email and phone skills ·    Excellent organizational skills ·    Being detail oriented and proactive ·    Ability to work independently and multi-task ·    Good problem solving ability ·    Excellent ability to listen ·    Excellent negotiation skills ·    Creativity and resourcefulness ·    Excellent proficiency in general computer applications, specifically excellent knowledge of MS Office products ·    Working knowledge of major graphic design and publishing applications (Illustrator, Photoshop, Page Maker, QuarkXpress, AutoCAD, etc.) ·    Experience with TM, TMS and MT tools ·    Good knowledge of Internet related applications, html, database driven websites, etc. ·    Must be willing to work occasional extensive hours to meet client project requirements and provide after-hours on call support when required ·    Translation / Localization Project Management experience is required ·    Continuous localization workflow experience (product localization) is preferred |
Required | Bachelor’s degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. |