Position Summary | Responsible for managing, coordination, scheduling, and completion of client projects by performing the following duties |
Essential Duties and Responsibilities | · Organizing and coordinating translation/localization projects · Working with linguistic assets (TM, TBs, style guides) · Exercising excellence in customer service · Providing scheduled on-call support · Ensures total client satisfaction on output quality and project completion schedules. · Participates in resolving problems across various functions and processes, meets deadline and maintains profit margin per work order. · Works closely with other key teams/team members such as business development, production, DTP, QC/QA, accounting, etc. · Responsible for vendor management of assigned independent contractors. · Performs all work in accordance with the relevant procedures. · Plans each project schedule and necessary resources to meet customer deadlines. · Allocates and confirms project resource availability. · Negotiates rates with translators and other contractors/vendors to ensure project completion within budget. · Ensures gross margin targets are maintained on each project. · Tracks the project schedule status to ensure that project deadlines are met. · Implements Translation Memory and any other applicable technology. · Ensures proper QC/QA of the project. · Communicates with the client regarding project status and any project related issues (ex. questions from translators, etc.). · Reviews incoming vendor invoices and other job related expenses to assure accuracy. · Closes jobs and archives files, while ensuring the utmost accuracy. · Prepares project reports for management, clients, or others. · Improves on a continuous basis, professional skills and industry knowledge. · Performs any other duties delegated by the Department Manager, Operations Manager and the President. · Provides scheduled after-hours on call support |
Education/Experience | · Fluency in spoken and written English language · Fluency in a second language (spoken and written) · Excellent email and phone skills · Excellent organizational skills · Being detail oriented and proactive · Ability to work independently and multi-task · Good problem solving ability · Excellent ability to listen · Excellent negotiation skills · Creativity and resourcefulness · Excellent proficiency in general computer applications, specifically excellent knowledge of MS Office products · Working knowledge of major graphic design and publishing applications (Illustrator, Photoshop, Page Maker, QuarkXpress, AutoCAD, etc.) · Experience with TM, TMS and MT tools · Good knowledge of Internet related applications, html, database driven websites, etc. · Must be willing to work occasional extensive hours to meet client project requirements and provide after-hours on call support when required · Translation / Localization Project Management experience is required · Continuous localization workflow experience (product localization) is preferred |
Required | Bachelor’s degree (B. A.) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience. |