TORONTO, November 26, 2019 – At its Annual General Meeting on November 26, 2019, Toronto-based language service provider MCIS Language Solutions presented its Professional Partner of the Year Award to Interpreter Intelligence, a San Francisco based software company that provides interpreter management software to language service providers.
The Professional Partner of the Year Award is presented annually to a partner organization that has shared its knowledge, experience, expertise and/or technology, which has in turn enabled MCIS to provide language services with higher quality, efficiency or cost effectiveness. MCIS partnered with Interpreter Intelligence in 2017 to improve the scalability of its interpretation services department, and in this time, Interpreter Intelligence has contributed substantially to MCIS’ growth and development.
“MCIS is proud to have awarded Interpreter Intelligence with Professional Partner of the Year,” said Latha Sukumar, MCIS’ Executive Director. “Due to the unique needs of each of our business units, we had to implement specific service delivery platforms. Luckily, we did not have to reinvent the wheel for interpretation services. Interpreter Intelligence’s out of the box solution closely met several of our needs, and where it did not, it forced us to re-examine processes and streamline them to deliver language services more efficiently and effectively. And for all of that, we are grateful.”
Williams Pedrogan, MCIS’ IT & Internal Operations, added, “One of our biggest challenges as a service delivery organization is to have the right processes and technology in place to be cost effective while fulfilling the requirements of stakeholders. Back in 2017, we identified the need to do something and we were very lucky to find Interpreter Intelligence. The implementation was a challenging, although very rewarding, process for us. Our partnership is not a one-time project, but rather a collaborative effort from which we have mutually benefited since we see in II a partner, not just a vendor. To many more years of continuous collaboration.”
Through this partnership, Interpreter Intelligence has allowed MCIS to consolidate the functions of a customer request portal, a request management interface, an interpreter management system and an interpreter login portal under one single environment, adding the functions of proximity detection, interpreter availability, compliance management, pricing customization, booking duplication, and a whole slew of other functions, significantly improving the scalability of its Interpretation Services Department.
Conor Power, CEO of Interpreter Intelligence, said, “We are very honored to be a recipient of this award. MCIS truly does important work for the community in Toronto and Canada, and we are thankful to be a small part of that. MCIS has not only been a productive and rewarding partner, they have pushed us to be a better company. I would like to thank the rockstar team at MCIS for their cooperation and I hope our partnership will continue to thrive for many more years to come.”
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About MCIS Language Solutions
MCIS Language Solutions is a non-profit social enterprise that has been relentlessly pursuing its goal to remove language barriers for 30 years. With over 60 full time staff and an engaging roster of over 6,000 language professionals, MCIS provides a full suite of over 50 different language services. Key services include language interpretation, translation and transcription, localization, training and training development for the public and private sector agencies across Canada, in more than 300 languages. For more information, please visit www.mcislanguages.com.
About Interpreter Intelligence
Interpreter Intelligence, a San Francisco based software company, provides the most thoroughly conceived and flexible platform for interpreter service delivery, and backend business management. It is used by the largest language service providers in the world, and hundreds of other organizations across the US, Canada and the UK. Interpreter Intelligence is the right platform if you want a reliable, configurable and complete platform to run and grow your business. Interpreter Intelligence has been providing solutions to the language service industry since 2011 and offers the most comprehensive and flexible solution on the market, servicing both enterprise and small to medium sized organizations equally. For more information, please visit www.interpreterintelligence.com.
Contact
Latha Sukumar
MCIS Language Solutions
latha@mcis.on.ca
Conor Power
Interpreter Intelligence
conor@interpreterintelligence.com
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