logo image
  • News
    • People Moves
    • Deal Wins
    • Demand Drivers
    • M&A and Funding
    • Financial Results
    • Technology
    • Academia
    • Industry News
    • Features
    • Machine Translation
    • — Divider —
    • Slator Pro
    • — Divider —
    • Press Releases
    • Sponsored Content
  • Data & Research
    • Research Reports & Pro Guides
    • Language Industry Investor Map
    • Real-Time Charts of Listed LSPs
    • Language Service Provider Index
  • Podcasts & Videos
  • Events
    • SlatorCon Remote May 2021
    • Localizing at Scale for International Growth
    • Design Thinking May 2021
    • — Divider —
    • SlatorCon Coverage
    • Other Events
  • Directory
  • RFP Center
  • Jobs
MENU
  • News
    • People Moves
    • Deal Wins
    • Demand Drivers
    • M&A and Funding
    • Financial Results
    • Technology
    • Academia
    • Industry News
    • Features
    • Machine Translation
    • — Divider —
    • Slator Pro
    • — Divider —
    • Press Releases
    • Sponsored Content
  • Data & Research
    • Research Reports & Pro Guides
    • Language Industry Investor Map
    • Real-Time Charts of Listed LSPs
    • Language Service Provider Index
  • Podcasts & Videos
  • Events
    • SlatorCon Remote May 2021
    • Localizing at Scale for International Growth
    • Design Thinking May 2021
    • — Divider —
    • SlatorCon Coverage
    • Other Events
  • Directory
  • RFP Center
  • Jobs

Register Now for SlatorCon Remote on May 13th!

  • Slator Market Intelligence
  • Slator Advertising Services
  • Slator Advisory
  • Login
Search
Generic filters
Exact matches only
Advertisement
Global Brands Trust Smartling to Manage Localization at Scale

2 years ago

September 12, 2019

Global Brands Trust Smartling to Manage Localization at Scale

Press Releases ·

by Smartling

On September 12, 2019

2 years ago
Press Releases ·

by Smartling

On September 12, 2019

Global Brands Trust Smartling to Manage Localization at Scale

Translation software and services company announces new logo acquisition, increases NPS by 11 points

NEW YORK– September 12, 2019–Smartling, the premier software and translation services company that established the Enterprise Translation Cloud category, today announces new logo bookings and an increased Net Promoter Score (NPS) up 11 points year-to-date. New customer logos include DoorDash, Mars, Peloton, Monday.com, SmileDirectClub, and Specialized Bicycle. These companies join Smartling’s ever-growing customer roster including Shopify, Slack, Vimeo, and WeWork.

“One of the most important things to get right when entering a new market is content localization, which is a challenge for not only marketing, but product and dev as well,” said Shane Murphy, VP of Marketing at Intercom. “Creating properly localized content, which should reflect more than just the local language, is no easy feat. Every time I provide new content for Smartling to localize, I know I am going to get quality, accurate translations back, helping us reach new audiences and generate revenue.”

Advertisement

Earlier this year at its Global Ready Conference, Smartling debuted new automation capabilities including Draft, Dynamic Workflows and a feature that automatically selects the best machine translation option from leading engines based on the source and target languages. The company continues to innovate so its customers can produce translated content more accurately, more quickly and for less overall spend than traditional translation methods. These software and services enhancements have contributed to the increase in Smartling’s NPS score by 11 points year-to-date.

“Companies seeking growth and global success continue to take great interest in our offering,” said Smartling co-founder and CEO, Jack Welde. “Not only are our new customers points of pride, but such a significant rise in NPS means just as much as it shows our current customers are having the best possible Smartling experience. It tells us that we fulfill our promises to customers when it comes to providing an excellent localization experience with innovative translation technology and translators who our customers know and become an extension of their team. We wouldn’t exist without either.”

Smartling hit other milestones this year, including being named a Top Translation Management Software in G2’s Summer 2019 Grid Report and the #1 market leader in the Common Sense Advisory MarketFlex for Language-Oriented TMS.

“We chose and continue to choose Smartling because of its expertise in both technology and services,” said Gina O’Reilly, COO at Nitro. “As technology connects the world, we know that in order to reach every last customer we must create content in multiple languages. Smartling does this not only in an innovative way but, in a way that is efficient, too. We’re saving money and time with efficiencies created by Smartling; machine learning, natural language generation and humans combine for the pinnacle in end product and efficiency result. I have no doubt we’ll be customers for a long time.”

Later this month, Smartling will release Move the World with Words, a coffee table book showcasing the people behind Smartling’s translation services, detailing the lives of 12 translators that live across the world, from Japan to Spain to New York City. The book launch will culminate in two events: one in London on September 17, and one in New York City on September 25. 

For more information about Smartling, visit smartling.com.

###

About Smartling

Smartling is a translation management platform and language services provider that enables customers to localize content across devices and platforms. The company is recognized by Common Sense Advisory as the #1 Leader of the 2019 MarketFlex for Language-Oriented TMS, and by G2 Crowd as the Leader of the 2019 G2 Grid for Translation Management. Smartling established Enterprise Translation Cloud, a data-driven approach to localization, which enables its customers to achieve higher quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands, including InterContinental Hotels Group, GoPro, Shopify, Slack and SurveyMonkey. Smartling is headquartered in New York, with offices in Dublin and London. For more information, please visit smartling.com.

Media Contact

Kelsey Koralewski

BLASTmedia for Smartling

smartling@blastmedia.com

317-806-1900 x 123

Smartling Media Contact 

Adrian K. Cohn 

Director of Communications 

acohn@smartling.com / 646/645-0338

TAGS

localizationSmartling
SHARE
Smartling

By Smartling

Smartling helps ambitious brands access more markets, deliver better experiences, and build stronger relationships by transforming the way content is created and consumed around the world.

Advertisement

SUBSCRIBE TO THE SLATOR WEEKLY

Language Industry Intelligence
In Your Inbox. Every Friday

SUBSCRIBE

SlatorSweepSlatorPro
ResearchRFP CENTER

PUBLISH

PRESS RELEASEDIRECTORY LISTING
JOB ADEVENT LISTING

Bespoke advisory including speaking, briefings and M&A

SLATOR ADVISORY
Advertisement

Featured Reports

See all
Pro Guide: Translation Pricing and Procurement

Pro Guide: Translation Pricing and Procurement

by Slator

Slator 2020 Language Industry M&A and Funding Report

Slator 2020 Language Industry M&A and Funding Report

by Slator

Slator 2021 Data-for-AI Market Report

Slator 2021 Data-for-AI Market Report

by Slator

Slator 2020 Medtech Translation and Localization Report

Slator 2020 Medtech Translation and Localization Report

by Slator

Press Releases

See all
Protranslate Continues its Substantial Growth in 2021 with its New Enterprise Services

Protranslate Continues its Substantial Growth in 2021 with its New Enterprise Services

by Protranslate

lexiQA Celebrating 5 Years of Continuous Growth

lexiQA Celebrating 5 Years of Continuous Growth

by lexiQA

GET IT Consolidates its Agreement with XTRF to Foster Growth and Ensure Business Excellence

GET IT Consolidates its Agreement with XTRF to Foster Growth and Ensure Business Excellence

by XTRF

Upcoming Events

See All
  1. SlatorCon Remote May 2021

    by Slator

    · May 13 @ 3:00 pm - 8:00 pm

    A rich online conference which brings together our research and network of industry leaders.

    More info $110

Featured Companies

See all
Sunyu Transphere

Sunyu Transphere

Text United

Text United

Memsource

Memsource

Wordbank

Wordbank

Protranslating

Protranslating

SeproTec

SeproTec

Versacom

Versacom

Smartling

Smartling

XTM International

XTM International

Translators without Borders

Translators without Borders

STAR Group

STAR Group

memoQ Translation Technologies

memoQ Translation Technologies

Advertisement

Popular articles

The Slator 2021 Language Service Provider Index

The Slator 2021 Language Service Provider Index

by Slator

Google Translate Not Ready for Use in Medical Emergencies But Improving Fast — Study

Google Translate Not Ready for Use in Medical Emergencies But Improving Fast — Study

by Seyma Albarino

Why Netflix Shut Down Its Translation Portal Hermes

Why Netflix Shut Down Its Translation Portal Hermes

by Esther Bond

SlatorPod: The Weekly Language Industry Podcast

connect with us

footer logo

Slator makes business sense of the language services and technology market.

Our Company

  • Support
  • About us
  • Terms & Conditions
  • Privacy Policy

Subscribe to the Slator Weekly

Language Industry Intelligence
In Your Inbox. Every Friday

© 2021 Slator. All rights reserved.

Sign up to the Slator Weekly

Join over 13,800 subscribers and get the latest language industry intelligence every Friday

Your information will never be shared with third parties. No Spam.